Why Omnichannel Support?


A support channel is any way in which you and your customers communicate, for example: telephone, email, chat, or video. Multichannel support is having more than one communication channel available for your customers to reach out to you. This gives you greater customer retention, as your well-informed client base wants and deserves multiple contact methods. Omnichannel support is different, in that it maintains synchronicity across all the various channels through which your customer may wish to contact you. So, if they want to deal with tech support via telephone, but would prefer to handle service issues via chat, you’ve got them covered. Everyone who has a touch with that contact is aware of their current status within our system, so tech support knows where you left off in chat on your client’s service issue, and vice versa. The key here is consistency. Your customers know when they get in touch with you, by whatever means, that they will not have to explain their situation over again to yet another support agent. Our support teams are in constant contact with one another through our turnkey system, to ensure a seamless flow for your customers.
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Dana Marie Matlock – Founder

“I have spent most of my life helping someone in one way or another. It is my calling I believe. Everyone has their way of giving back to the community and I founded WYW Global Services to offer much needed employment services that treat people with respect and compassion. I believe customers should receive the treatment they want and get the best possible service every time.” On a mission to help others, WYW Global Services is inspired by the Christian values of kindness, compassion, and charity. We believe that these essential virtues are the key to helping others adjust to the new normal, with love as our driving force.
Our Team

Get to know us on a more personal level

We're here to help you. Our team combines years of experience and applied expertise to continually excel in staffing companies with the right talent. We love what we do and we're proud to help contribute to the well-being of your business.

Dana Marie Matlock

Founder

 

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Dana Marie Matlock
Founder

Dana Marie Matlock grew up in Los Angeles, a tiny girl with a big dream, yearning to change the world through compassion. Her infectious energy led her to a path of philanthropy and giving back, with a mission that has never wavered, and one that has promoted excellence in every endeavor. As an eternal optimist, she brings positivity to life with a contagious personality.

A student of psychology and business management, Dana has had the good fortune to have collaborated with some of the top companies in the world, with her expertise being crucial to their success. Her partnerships have included Fortune 500 companies such as Apple, IBM, and many others. Dana understands what makes new opportunities trendy and exciting, and her willingness to engage has put her on the shortlist for collaborative opportunities with many businesses.

Dana’s newest company, WYW Global Services, brings the same spirit and drive and is slowly becoming the leader in staffing and company personnel acquisition. With a desire to perfectly match qualified men and women to synergistic companies, WYW is changing the way that businesses expand their teams and increase productivity in the process.

Bibi Laila

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Bibi Laila

Wellness Coach

I’ll always be there for anyone who needs me, I’ll always be a helping hand or a listening ear.

Because I know what it’s like to believe that no one cares. I know what its like to feel alone, suffocated in your own thoughts. I know how just one person can change someone’s life. I’m here for anyone that needs me, just to prove that compassion still exists.

Im here for you.

Brandon Buchanan

Security Supervisor/Manager
Hello, I’m Brandon Buchanan, Security Supervisor / Manager / Family Man, and Gamer…
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Brandon Buchanan
Brandon Buchanan

Security Supervisor/Manager

Hello,

I’m Brandon, Security Supervisor / Manager / Family Man, and Gamer. I struggle and juggle a-many different things in my life.

1. First and foremost, I figure out how to stay alive and keep my soon to be wife from killing me daily!🤣 Not joking.

2. I make sure my household is always taken care of. No matter what bills you must pay, your roof comes first.

3. My kids know I am always there for them. Even if it means listening to them talk about Pokémon for 6 hours.

4. I go to work proud and happy. I think about what I would have without said opportunity. I use my job to my advantage and achieve greatness. Remember, it doesn’t hurt anyone to go the extra mile at work. It may help you down the road.

5. Always trust in God because He got you this far.

So, keep taking steps forward and never take steps back.